Refund Policy
Clear rules, no surprises. We refund when the rules are met, and we say no when they aren't. The exact policy is below — the same rules drive our automated eligibility check, so support decisions are consistent.
Quick reference
| Plan | Refund window | Usage cap |
|---|---|---|
| Pro / Premium monthly | 7 days from purchase | ≤ 3 tailorings used |
| Pro / Premium yearly | 14 days from purchase | ≤ 5 tailorings used |
| Lifetime | 30 days from purchase | ≤ 5 tailorings used |
| Pay-per-use (₹49 tailoring) | Non-refundable | Deliverable is generated and downloaded immediately. |
Monthly subscriptions (Pro · Premium)
Refundable within 7 days of the original purchase if you've used 3 or fewer tailorings. Cancellation after that window stops the next renewal — you keep access until the end of the current billing period. We don't pro-rate refunds for partial periods.
Yearly subscriptions
Refundable within 14 days of the original purchase if you've used 5 or fewer tailorings. The longer window reflects the larger up-front commitment.
Lifetime plan
Refundable within 30 days of the original purchase if you've used 5 or fewer tailorings. After 30 days the lifetime plan is non-refundable, in line with industry practice.
Pay-per-use credits (₹49)
Pay-per-use tailorings are generated and downloaded immediately — the deliverable is consumed at the moment of payment. They are non-refundable.
AI failure — full refund regardless
If our AI fails repeatedly and we can't deliver what you paid for, you get a full refund regardless of usage or window. Email billing@resumebanao.app with the failed run id — we'll process within 1 business day.
How to request a refund
- Email billing@resumebanao.app from the address you signed up with.
- Include your Razorpay payment id (visible in your /settings page or the original email receipt).
- A reason helps us improve, but isn't required to process the refund.
Refunds are processed via Razorpay to your original payment method in 5–7 working days.
Disputed charges
Contact us before opening a chargeback with your bank — we resolve most issues within 1 business day, and chargebacks block your account on Razorpay's side which makes future refunds harder.
Cancellation vs refund
Cancellation is one-click in /settings — no exit forms, no "are you sure?" prompts. It stops future billing but does not refund past charges. Use the refund flow above if you want money back for a recent purchase.
Last updated: 2026-05-11